Terms & Conditions
Last updated: October 2026
1. Who we are
These terms apply to the handymantom.ie website and to all work carried out by Handyman Tom, a trading name of FMS Exceptional Maintenance Limited, registered in Ireland (CRO 644629, VAT IE3599799DH), registered office 80 Newtown View, Marsh Road, Drogheda, Co. Louth, A92 NV9F ("we", "us"). "You" means the customer. Nothing in these terms affects your statutory rights as a consumer.
2. Your quote and our agreement
Every job is based on a quote, given in writing (WhatsApp or email counts) for anything beyond a small job. The quote together with these terms is our whole agreement; if the two differ, the quote wins. A quote is valid for 14 days and covers only the work described in it. It is based on what we could see and the information you gave us at the time.
3. What is included
Only the work and materials written in your quote are included. Anything not listed is not included and will be priced separately if you want it. If something in the quote is unclear, please ask before you accept it.
- Painting: unless your quote says otherwise, preparation means filling minor holes and cracks and light sanding. Skimming, plastering, full-wall filling, levelling of uneven surfaces and repairs to damaged plaster are not included.
- Flooring: unless your quote says otherwise, subfloor levelling, removal and disposal of old flooring, new skirting or beading, door trimming and threshold strips are not included.
- Tiling and bathrooms: unless your quote says otherwise, removal of old tiles, wall or floor repairs and boarding, and plumbing or electrical alterations are not included.
The finish you can expect depends on the condition of the existing surfaces and the preparation included in your quote.
4. Fixed-price jobs and leftover materials
Where we quote a fixed price for the complete job (labour and materials together), you are paying for the finished result, not for a set quantity of materials. We order materials with a normal allowance for cutting, waste and pattern matching, and any surplus, offcuts and returns remain ours. If you want to keep spare materials for future repairs, tell us before the job starts and we will include and price them in your quote.
Where materials are charged to you separately at cost, the surplus belongs to you and we leave it with you, or credit you for returns, as you prefer.
5. Small jobs and minimum charge
Our minimum charge is €150 incl. VAT. It covers labour for up to 2 hours on site, including travel within our area. Materials and parts are not included. If a job turns out bigger than expected, we stop, tell you and agree a price before going further.
6. Changes and extra work
Any change you ask for, or extra work that becomes necessary, is agreed and priced before we do it and confirmed in writing. Changes can affect the price and the finish date.
7. Hidden problems
Old houses hide things. If we find a problem that wasn't visible when we quoted (for example rot, damp, leaks, faulty wiring or pipework, weak walls or floors, asbestos), we stop that part of the work, show you and agree how to proceed and at what price. We are not responsible for defects that existed before we started, and you agree to pay for the extra work needed to deal with them if you ask us to go ahead.
8. Materials
- Materials and parts we supply are charged at cost unless included in your quote.
- Special-order, made-to-measure and cut-to-size items, and anything ordered specifically for your job, cannot usually be returned. Once ordered at your request, they are payable in full even if you later cancel.
- Natural materials (timber, stone, tiles) vary in colour, grain and shade between batches. That is not a defect.
- If you supply materials yourself, we are responsible for our workmanship only, not for the quality, quantity, suitability or delivery of those materials. Extra time caused by missing, wrong or faulty customer-supplied materials is chargeable.
- Materials remain our property until they are paid for in full.
9. Your part
- Give us safe access at the agreed times, with water, electricity and somewhere reasonable to park.
- Clear the work area and move valuables, furniture and fragile items beforehand.
- Tell us about anything we should know: hidden pipes or cables, known problems, pets, alarm codes.
- You are responsible for any permission needed from a landlord, management company or local authority, unless we agree otherwise in writing.
- Measurements, designs or product choices you give us are your responsibility.
- If we arrive at the agreed time and can't start because of no access or the area isn't ready, the visit is chargeable at our minimum charge.
10. Payment
Small jobs are paid on completion, on the day. For larger jobs, any deposit and the payment schedule are set out in your quote; invoices are due within 7 days. Payment is by bank transfer. We never ask for card or bank login details by WhatsApp or email. If a payment is late we may pause the work until it is made, and any extra costs this causes are payable by you.
11. Your right to cancel
If you accepted our quote at your home or remotely (phone, WhatsApp, email), the law gives you 14 days to cancel without giving a reason. To cancel, tell us clearly in writing within that time.
- If you ask us in writing to start work or order materials within those 14 days, and then cancel, you pay for work already done and for materials ordered for your job.
- Once the work is fully completed at your request, the right to cancel no longer applies.
- There is no right to cancel for items made to your specifications or clearly personalised (made-to-measure, bespoke or cut-to-size items), or for urgent repairs you asked us to come out for.
- The right to cancel does not apply if you accepted the quote at our premises.
After the cancellation period, if you cancel the work we keep the deposit, or charge you, to cover work already done, materials ordered and our reasonable costs of the booked time.
12. Rescheduling
If you need to move a booked date, please give us at least 7 days' notice. Shorter notice may mean a later start date, and costs we can't recover (such as a booked skip or hired equipment) are payable.
13. Delays
We give realistic dates and keep you updated, but we are not responsible for delays outside our control, such as weather, supplier or delivery delays, illness, or hidden problems found during the work.
14. Mess, dust and existing finishes
We protect your home and clean up after ourselves. Some dust and noise is unavoidable. Removing old fittings, tiles or units can mark nearby paint, plaster or finishes that were not part of the job; we will point this out beforehand where we can, and making those good is extra unless included in your quote. Waste removal is included only if it is in your quote.
15. Snagging and our guarantee
Please check the work when it is finished and tell us about anything that isn't right within 7 days, and we'll put it right. Our workmanship is then guaranteed for 12 months from completion. Product and appliance warranties come from the manufacturer and we pass them on to you.
The guarantee applies once the job is paid in full, and does not cover: normal wear and tear; misuse or lack of normal maintenance (for example resealing silicone or grout); natural movement, settlement, shrinkage or condensation; existing defects in the building; customer-supplied materials; or work that has been altered or repaired by someone else. If you think something is wrong, contact us first and give us a fair chance to fix it.
16. Insurance and liability
We carry public liability insurance and take reasonable care in your home. We are not liable for losses we could not reasonably have foreseen, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or where the law does not allow it to be limited.
17. Photos of our work
We may take photos of the work for our records and to show on our website and social media. We never show your address, your name or people in your home. If you'd rather we didn't use photos of your job, just tell us.
18. Safety and conduct
We may stop work if the site becomes unsafe, or if we or our team are treated in an abusive or threatening way. We may use trusted subcontractors for specialist work; we remain responsible for their work.
19. Complaints
If you're not happy, tell us at info@handymantom.ie or 089 229 9954 and we'll respond within 7 days. We'll always try to sort it out directly first.
20. General
If any part of these terms is found to be unenforceable, the rest still applies. These terms are governed by the laws of Ireland and the Irish courts have jurisdiction.